Medical Receptionist

Job summary

An exciting opportunity has arisen for an experienced, enthusiastic, motivated and hard-working individual to join our friendly and supportive team. You need to be flexible and be able to work in a fast-paced environment. Previous experience in General Practice would be advantage, although training will be provided.

This will be for 16-20 hours per week

Interview date is provisionally Monday 14th September

Main duties of the job

To provide an efficient and friendly service for all our patients and visitors, and to provide effective administrative support to our doctors and members of the clinical team

• Maintaining and monitoring the practice appointments system
• Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning
• Workflow

About us

Leadgate Surgery is a well-established GP practice in Leadgate, Consett with approximately 6000 patients. We have a friendly team who deliver quality and effective care to our patients

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the management team, dependent on current and evolving practice workload and staffing levels:

Please see attached document for job description

Person specification

Experience

Desirable

• Experience of working as a receptionist
• Experience of working in the health sector, ideally primary care

Qualifications

Essential

• 4 GCSE grades A-C (or equivalent) including english and mathematics
• Experience of working with the public in a busy environment
• Self motivated
• Commitment to personal and professional development
• Flexible approach
• Team player

Desirable

• NVQ in appropriate subject