Medical Receptionist - Dr Dawoud's Surgery

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY.

Please note: your employer will be Dr Dawoud's Surgery.

Chorley Together Primary Care Network are supporting Dr Dawoud's Surgery in their search for a part time medical receptionist. This is a fantastic opportunity for an experienced medical receptionist/administrator to join this small and friendly GP practice, based in Clayton-le-Woods, Chorley.

You will work 25 hours a week across a Tuesday, Wednesday and Friday. You must be flexible in your approach as your shift pattern will be variable and will consist of a mix of 8am starts and 6.30pm finishes

Applications by CV and covering letter to Janine Melia, Practice Manager at [email protected].

Should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date than advertised. We therefore suggest that you apply at an early stage to avoid disappointment.

Main duties of the job

Your role will vary from day to day and will be a mix of reception duties and administrative tasks to support the smooth running of the practice.

A minimum of 1 year's experience as a medical receptionist is essential for this role.

About us

Dr Dawouds Surgery is a member of Chorley Together PCN and the recently formed local GP Federation, Chorley and South Ribble Primary Care Group

It is a semi rural practice located in Clayton- Le-Woods, Chorley, with a list size of approximately 3000 patients. The practice comprises 2 GP partners - Dr Ghadeer Hamad and Dr Dawoud, 1 Salaried GP, along with a practice nursing and admin team.

The practice has good motorway links with easy access from the M6, M61 and M65. On site parking is available.

Job responsibilities

Reception duties:

Greet and direct patients/visitors arriving for appointments

Care Navigation

Answer the telephone courteously and respond to all telephone inquiries

Register new patients

Check prescriptions requested

Check & action email & Accurx messages daily

Task appropriate clinicians to deal with queries

Collect certain fees from patients

Make new and follow-up appointments for patients over the telephone

Ensure confidentiality on all matters

Be courteous to your team members

Administration duties:

Scan clinical correspondence

Receive and record new medical records arriving to the practice

Enter data and codes on to medical records

Prepare deduction summaries and print outs for patients who are moving to a new practice

Coding clinical documents

Take responsibility for ensuring the notice boards are tidy and updated regularly

Filing, archiving and shredding confidential documents

Assist with the various recall programmes

Assist members of the team with administrative duties to support them in delivering their role

Sort and distribute post

Keep reception area tidy and stocked up

Create posters to advertise clinics and events

Person specification

Personal Attributes

Essential

• Good interpersonal and communication skills - ability to deal with people in person and on the telephone.
• Excellent organisational and problem solving skills
• Ability to apply set procedures
• Accurate and thorough approach
• Comfortable working to agreed objectives with the ability to work without supervision
• Pro-active and able to use own initiative
• Outgoing, confident personality
• Team player, highly motivated with a mature outlook
• Interested in/aptitude for learning new skills/taking on new challenges

Experience

Essential

• Previous experience of working in a GP Practice (Minimum 1 year)

Qualifications

Essential

• Good literacy and numeracy skills
• Good IT skills

Desirable

• Previous experience of EMIS