Medical Secretary / Clinical Administrator

Job summary

Churchmere Medical Group is seeking a highly organised and professional Medical Secretary & Clinical Correspondence Administrator to join our friendly and supportive team on a part-time basis.

This is an excellent opportunity for an individual with strong administrative and IT skills who enjoys working in a fast-paced healthcare environment. The successful candidate will play a key role in ensuring that clinical correspondence, referrals, patient records and associated documentation are processed efficiently and accurately, supporting the delivery of high-quality patient care.

While previous experience in a similar role is desirable, full training will be provided for the right candidate.

Benefits

• Competitive salary of £13.00 per hour
• Part-time working pattern supporting a healthy work-life balance
• Full training and ongoing support
• Opportunity to develop knowledge and skills within primary care
• Annual performance and development reviews
• Friendly, supportive and collaborative team environment
• Varied and rewarding role supporting patient care
• Access to professional development opportunities
• NHS Pension Scheme (subject to eligibility)
• Annual leave entitlement in line with practice policy (pro rata)

Main duties of the job

About us

Churchmere Medical Group is a progressive, patient-centred GP practice serving Ellesmere, Whitchurch and the surrounding communities. Our multidisciplinary team brings together GPs, nurses, pharmacists, healthcare assistants, care coordinators and experienced administrative professionals, all working collaboratively to deliver high-quality healthcare services.

As part of our team, you will work in a dynamic primary care environment where your contribution is valued and where effective teamwork, continuous improvement and professional development are actively encouraged. This role offers the opportunity to gain broad experience across medical administration, clinical correspondence and patient services, while supporting the delivery of excellent care to our local population.

Job responsibilities

Key Responsibilities

• Process all incoming and outgoing correspondence, including hospital letters and clinical documentation.
• Scan, attach and accurately code documents within patient healthcare records.
• Manage clinical correspondence received from hospitals and other healthcare providers.
• Process referrals to secondary care and external agencies.
• Input and maintain patient information on the clinical system.
• Process incoming test results and out-of-hours reports, ensuring they are directed to the appropriate clinician.
• Handle Subject Access Requests (SARs), insurance reports, solicitor letters and DVLA forms.
• Answer telephone calls and respond to administrative queries professionally and efficiently.
• Liaise with hospitals, community services and other healthcare organisations.
• Type letters, reports and associated documents as required.
• Carry out system searches and produce reports when requested.
• Provide general administrative and IT support to practice staff.
• Take minutes at meetings when required.
• Maintain accurate records and ensure compliance with practice procedures and confidentiality requirements.

Person specification

Qualifications

Essential

• Educated to GCSE level or equivalent.
• GCSE English Grade C4 or above.
• Previous administrative experience.
• Experience working within a healthcare setting.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Good IT skills and confidence using computer systems.
• Ability to work independently and as part of a team.
• Commitment to maintaining strict confidentiality.
• Flexibility to work across both Ellesmere and Whitchurch sites.

Desirable

• Experience using EMIS Web and Docman.
• Proficiency in Microsoft Office and Outlook.
• Strong planning, prioritisation and time management skills.
• Previous experience in a medical secretary, clinical correspondence or healthcare administration role.