Membership Administration - Hybrid

Membership Operations & Administration

• Process new membership applications and ensure eligibility criteria are correctly assessed for all membership types.
• Manage membership changes including amendments, renewals and resignations.
• Welcome new members and issue membership certificates accurately and on time post Membership Ceremony.
• Ensure members are invoiced correctly and payments are tracked, recorded, and reconciled along side finance colleagues.
• Provide high-quality responses to membership enquiries via email and phone.
• Maintain accurate member records within the CRM system, including committee and working group participation.
• Ensure all members have access to the correct benefits associated with their membership category.
• Support the organisation of the annual Awards Ceremony and related administrative processes.
• Provide administrative support to the Awards Service and assist with any additional ad-hoc duties, including support for the annual conference.

Data, Systems & Compliance

• Maintain accurate and up-to-date member information within the CRM system.
• Monitor compliance with membership policies, eligibility criteria, and internal procedures.
• Prepare regular membership reports and assist with data analysis as required.
• Support improvements to digital workflows and system-based membership processes.

Financial Administration

• Issue membership and awards-related invoices and follow up on payments.
• Conduct basic financial checks and ensure accurate reconciliation against membership records.
• Work closely with finance colleagues to support smooth financial operations relating to membership income.

Customer Service & Stakeholder Support

• Act as a first point of contact for member enquiries, providing professional, timely, and accurate information.
• Build positive, supportive relationships with members, committees, working groups, and external partners.
• Support communication campaigns related to membership, awards, and College events.

Responsibilities

• Delivering accurate, timely, and efficient membership administration across all membership categories.
• Maintaining high-quality, compliant, and well-organised membership and financial records.
• Ensuring all members receive correct benefits and communications.
• Providing excellent customer service and maintaining strong member relationships.
• Supporting College-wide events and services with reliable, high-standard administrative work.
• Upholding data protection, confidentiality, and professional standards in all areas of work.

Accountabilities

• Accuracy and timeliness of membership processing and renewals.
• Quality and reliability of CRM data and membership documentation.
• Correct issuing and recording of invoices and membership payments.
• Effective support of awards, committees, and College events.
• Overall member satisfaction with administrative and customer service interactions.