MHST West Team Administrator

Job summary

Whilst we welcome all applications, please not we do not offer sponosrship for this role.

We are looking for an administrative officer to join our Mental Health Support Teams (MHST) in the West area, cross covering our St Albans and Dacorum teams to provide comprehensive administrative support.

The Post holder will be based at any of the two sites:

• Marlborough School (St Albans)
• Astley Cooper School (Hemel Hempstead)

Office working is required as well as travel to other HPFT sites.

If you feel you have the skills and experience we are looking for then we would welcome an application from you.

Main duties of the job

You will co-ordinate information, provide administration and clerical support in order to facilitate the effective running of the service for the West teams. This will include diary management, comprehensive management and inputting of data such as opening service user records, minute taking, meeting preparation, and ensuring maximum efficiency of processes. It is essential that you have GCSE in English Language and Mathematics Grade C or above or equivalent.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on...

Job responsibilities

You will be proficient in the use of a wide range of IT packages, have experience of organising and prioritising diaries and schedules, and experience of organising and taking minutes in meetings. You will have good communication and organisational skills and the ability to work with minimal supervision and on your own initiative to achieve deadlines.

Person specification

Qualifcations Education & Training

Essential

• Educated to Secondary Level with GCSE maths and English level 2 or above
• Extensive experience of working in an office environment
• NVQ3/RSA3 or equivalent experience

Desirable

• Experience in healthcare/education setting
• Knowledge of healthcare terms used in their day to day working
• ECDL qualification

COMMUNICATION SKILLS

Essential

• Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
• To be experienced in dealing with people in distress in a calm and confident manner, using deescalation skills where appropriate
• To have proven skills and experience establishing effective working relationships with internal and external stakeholders

ANALYTICAL SKILLS

Essential

• Problem solving, decision making and analytical skills.
• Ability to analyse data and compile information for reports

Previous Experience, Skills & Knowledge

Essential

• Ability to organise and prioritise workload
• Proficiency in diary management and coordinating appointments
• Experience of writing formal minutes
• Independent, lone and team working skills
• Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
• Evidence of the ability to organise and plan complex events
• Evidence of supervising/training others

Desirable

• Experience of adapting to, and managing, change
• Evidence of creating new processes or documents to assist team set up or functionality

Diversity

Essential

• Show respect and treat people with dignity

Physical/Mental/Emotional Effort

Essential

• Ability to cope with multiple tasks, tight deadlines and competing demands
• Emotional Maturity