Mobile Responder
rated traders ltd
Atlantic Wharf · posted 18 August 2026
Salary
£14 – £15 an hour
Job type
contract
Location
Atlantic Wharf, South Glamorgan
Category
Retail and Wholesale
AboutTheServiceMobileResponder Telecareisa24/7serviceprovidedbyCardiffCounciltohelppeoplelivesafelyintheirownhomes.TheservicesprovidespeaceofmindfortheelderlyandvulnerablecitizensofCardiffwhilstenablingthemtoliveasindependentlyaspossible.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
AboutthejobMobileResponder MobileResponders-WillberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltotheTelecarecontrolcentre.TheywillalsocarryoutroutinevisitstotheShelteredHousingschemesintheabsenceoftheSchemeManager.
Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail.
Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention.
Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp,orsupportthatisrequiredandinformtheControlCentreofthecircumstancesand Ifduringthecourseofavisittoacustomer,theMobileResponderdiscoversanemergencysituationtheywillnotifytheControlCentreimmediatelysothattheappropriateemergencyservicecanbecalled.TheMobileResponderwillnotbeexpectedtointerveneinanemergencyorthreatwherethisinterventionwouldposeathreattotheirownsecurity.
Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises,nextofkin,oranyotherappropriateinformationonthesystemuserwhichisavailable.
Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.Saturday,SundayandBankHolidayworkingwillalsoberequired.
Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers,careagenciesare/oremergencyservices WhatWeAreLookingForFromYouMobileResponder Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers Tolisten,assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport Communicateclearly,conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance.
Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner Workwithcurrentandemergingtechnologytoenhancecustomercontactservices,assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased).
Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner ToberesponsibleforthesafekeepingoftheAuthoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog. xwzovoh
Toattendrelevanttrainingsessions,coursesandteammeetingsasrequired,beingtrainedtoprovidecoverforControlCentreoperatorandShelteredHousinginemergencycases.
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Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
AboutthejobMobileResponder MobileResponders-WillberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltotheTelecarecontrolcentre.TheywillalsocarryoutroutinevisitstotheShelteredHousingschemesintheabsenceoftheSchemeManager.
Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail.
Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention.
Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp,orsupportthatisrequiredandinformtheControlCentreofthecircumstancesand Ifduringthecourseofavisittoacustomer,theMobileResponderdiscoversanemergencysituationtheywillnotifytheControlCentreimmediatelysothattheappropriateemergencyservicecanbecalled.TheMobileResponderwillnotbeexpectedtointerveneinanemergencyorthreatwherethisinterventionwouldposeathreattotheirownsecurity.
Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises,nextofkin,oranyotherappropriateinformationonthesystemuserwhichisavailable.
Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.Saturday,SundayandBankHolidayworkingwillalsoberequired.
Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers,careagenciesare/oremergencyservices WhatWeAreLookingForFromYouMobileResponder Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers Tolisten,assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport Communicateclearly,conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance.
Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner Workwithcurrentandemergingtechnologytoenhancecustomercontactservices,assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased).
Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner ToberesponsibleforthesafekeepingoftheAuthoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog. xwzovoh
Toattendrelevanttrainingsessions,coursesandteammeetingsasrequired,beingtrainedtoprovidecoverforControlCentreoperatorandShelteredHousinginemergencycases.