Mobile Responder
Rated Traders Ltd
Cardiff
Location
Cardiff, Wales
AboutTheServiceMobileResponder
Telecareisa24/7serviceprovidedbyCardiffCounciltohelppeoplelivesafelyintheirownhomes.TheservicesprovidespeaceofmindfortheelderlyandvulnerablecitizensofCardiffwhilstenablingthemtoliveasindependentlyaspossible. AboutthejobMobileResponder
MobileResponders-WillberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltotheTelecarecontrolcentre.TheywillalsocarryoutroutinevisitstotheShelteredHousingschemesintheabsenceoftheSchemeManager. Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail. Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention. Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp,orsupportthatisrequiredandinformtheControlCentreofthecircumstancesand Ifduringthecourseofavisittoacustomer,theMobileResponderdiscoversanemergencysituationtheywillnotifytheControlCentreimmediatelysothattheappropriateemergencyservicecanbecalled.TheMobileResponderwillnotbeexpectedtointerveneinanemergencyorthreatwherethisinterventionwouldposeathreattotheirownsecurity. Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises,nextofkin,oranyotherappropriateinformationonthesystemuserwhichisavailable. Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.Saturday,SundayandBankHolidayworkingwillalsoberequired. Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers,careagenciesare/oremergencyservices WhatWeAreLookingForFromYouMobileResponder
Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers Tolisten,assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport Communicateclearly,conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance. Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner Workwithcurrentandemergingtechnologytoenhancecustomercontactservices,assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased). Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner ToberesponsibleforthesafekeepingoftheAuthoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog. Toattendrelevanttrainingsessions,coursesandteammeetingsasrequired,beingtrainedtoprovidecoverforControlCentreoperatorandShelteredHousinginemergencycases.
TPBN1_UKTJ
Telecareisa24/7serviceprovidedbyCardiffCounciltohelppeoplelivesafelyintheirownhomes.TheservicesprovidespeaceofmindfortheelderlyandvulnerablecitizensofCardiffwhilstenablingthemtoliveasindependentlyaspossible. AboutthejobMobileResponder
MobileResponders-WillberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltotheTelecarecontrolcentre.TheywillalsocarryoutroutinevisitstotheShelteredHousingschemesintheabsenceoftheSchemeManager. Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail. Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention. Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp,orsupportthatisrequiredandinformtheControlCentreofthecircumstancesand Ifduringthecourseofavisittoacustomer,theMobileResponderdiscoversanemergencysituationtheywillnotifytheControlCentreimmediatelysothattheappropriateemergencyservicecanbecalled.TheMobileResponderwillnotbeexpectedtointerveneinanemergencyorthreatwherethisinterventionwouldposeathreattotheirownsecurity. Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises,nextofkin,oranyotherappropriateinformationonthesystemuserwhichisavailable. Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.Saturday,SundayandBankHolidayworkingwillalsoberequired. Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers,careagenciesare/oremergencyservices WhatWeAreLookingForFromYouMobileResponder
Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers Tolisten,assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport Communicateclearly,conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance. Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner Workwithcurrentandemergingtechnologytoenhancecustomercontactservices,assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased). Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner ToberesponsibleforthesafekeepingoftheAuthoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog. Toattendrelevanttrainingsessions,coursesandteammeetingsasrequired,beingtrainedtoprovidecoverforControlCentreoperatorandShelteredHousinginemergencycases.
TPBN1_UKTJ
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