Mobile Responder

AboutTheServiceMobileResponder Telecareisa24/7serviceprovidedbyCardiffCounciltohelppeoplelivesafelyintheirownhomes.TheservicesprovidespeaceofmindfortheelderlyandvulnerablecitizensofCardiffwhilstenablingthemtoliveasindependentlyaspossible.

Interested in this role You can find all the relevant information in the description below.
AboutthejobMobileResponder MobileResponders-WillberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltotheTelecarecontrolcentre.TheywillalsocarryoutroutinevisitstotheShelteredHousingschemesintheabsenceoftheSchemeManager.
Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail.
Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention.
Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp,orsupportthatisrequiredandinformtheControlCentreofthecircumstancesand
Ifduringthecourseofavisittoacustomer,theMobileResponderdiscoversanemergencysituationtheywillnotifytheControlCentreimmediatelysothattheappropriateemergencyservicecanbecalled.TheMobileResponderwillnotbeexpectedtointerveneinanemergencyorthreatwherethisinterventionwouldposeathreattotheirownsecurity.
Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises,nextofkin,oranyotherappropriateinformationonthesystemuserwhichisavailable.
Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.Saturday,SundayandBankHolidayworkingwillalsoberequired.
Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers,careagenciesare/oremergencyservices
WhatWeAreLookingForFromYouMobileResponder Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers
Tolisten,assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport
Communicateclearly,conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken
Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance.
Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines
Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner
Workwithcurrentandemergingtechnologytoenhancecustomercontactservices,assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased).
Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner
ToberesponsibleforthesafekeepingoftheAuthoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog. xkybehq
Toattendrelevanttrainingsessions,coursesandteammeetingsasrequired,beingtrainedtoprovidecoverforControlCentreoperatorandShelteredHousinginemergencycases.