Mobile Responder
Rated Traders Ltd
Cardiff
Location
Cardiff, Wales
AboutTheServiceMobileResponder Telecareisa24/7serviceprovidedbyCardiffCounciltohelppeoplelivesafelyintheirownhomes.TheservicesprovidespeaceofmindfortheelderlyandvulnerablecitizensofCardiffwhilstenablingthemtoliveasindependentlyaspossible.
AboutthejobMobileResponder MobileResponders-WillberequiredtovisitthehomeofapersonwhohastriggeredanalarmcalltotheTelecarecontrolcentre.TheywillalsocarryoutroutinevisitstotheShelteredHousingschemesintheabsenceoftheSchemeManager.
Toacceptandrecordincidentsandappointmentsdigitallywithahighlevelofaccuracyanddetail.
Tocarryoutvisitstocustomershomesintheeventofdefectivedispersedalarmequipmentneedingattention.
Toreceivenoticeanddetailsofalarmcallsviaamobiletelephoneandtwowayradioanddrivetothehomeofthepersonandprovideanypracticalhelp,orsupportthatisrequiredandinformtheControlCentreofthecircumstancesand
Ifduringthecourseofavisittoacustomer,theMobileResponderdiscoversanemergencysituationtheywillnotifytheControlCentreimmediatelysothattheappropriateemergencyservicecanbecalled.TheMobileResponderwillnotbeexpectedtointerveneinanemergencyorthreatwherethisinterventionwouldposeathreattotheirownsecurity.
Willberequiredtoliaisewithemergencyservicesinordertoadvisethemonentrytopremises,nextofkin,oranyotherappropriateinformationonthesystemuserwhichisavailable.
Willberequiredtoworkonafixedshiftbasiscovering24hour7dayperiodeitherdaysnights.Saturday,SundayandBankHolidayworkingwillalsoberequired.
Todealwithsensitiveandemergencysituationseffectivelyandefficientlyliaisingwithothercustomers,careagenciesare/oremergencyservices
WhatWeAreLookingForFromYouMobileResponder Toreceiveandrespondtocallsreportedtothecontactcentreincludingemergencyandprioritycallsfromvulnerableandelderlycustomers
Tolisten,assessandempathisewiththecustomerssituationandconveyagenuinedesiretohelpandsupport
Communicateclearly,conciselyandappropriatelyensuringthattheyunderstandtheactionwhichwillbetaken
Touseappropriateequipmenttoassistcustomersiftheyhavefallenorrequireassistance.
Ensureallequipmentiscleanedandusedcorrectlywithinhealthandsafetyguidelines
Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner
Workwithcurrentandemergingtechnologytoenhancecustomercontactservices,assistinginthedevelopmentandimplementationofsystems(bothmanualandtechnologybased).
Workaspartofthewiderteamensuringcontinuousimprovementrespondingtochangeinapositivemanner
ToberesponsibleforthesafekeepingoftheAuthoritysfuelcardsandequipmentcompletingdrivervehiclelogsheetsandvehicleconditionlog.
Toattendrelevanttrainingsessions,coursesandteammeetingsasrequired,beingtrainedtoprovidecoverforControlCentreoperatorandShelteredHousinginemergencycases.
TPBN1_UKTJ
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