Mortgage Contingent Investigator
Reed Talent Solutions
London
Location
London, England
Contingent Investigator – Mortgages
Financial Ombudsman Service | Fully Remote (UK only)
At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people’s lives.
We’re looking for experienced Investigators with a background in mortgage complaints to join us on a contingent basis. This is a home-based contracting role where you’ll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage.
What you’ll be doing
- Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions
- Managing your own caseload, progressing cases efficiently while maintaining quality standards
- Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they’re difficult)
- Producing clear, structured free-hand written decision outcomes that explain your reasoning
- Managing and prioritising your own caseload to meet objectives, quality standards and deadlines
- This is hands-on investigative work, not template-driven or process-only complaint handling
Training and support
A s...