Motor Claims Handler
Hackajob Ltd
Thorpe Hamlet · posted 2 August 2026
Salary
£26,000 a year
Location
Thorpe Hamlet, Norfolk
Category
Insurance
hackajob is partnering directly with Verisk Analytics to hire for this role.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Description As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant's vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.
You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.
Responsibilities As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant's vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.
You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.
Qualifications Qualifications
Strong attention to detail
Proactive, organised and effective time management
Diligent written and verbal communication skills
Active listening and empathy managing calls
Decisive decision making
Enthusiastic, determined and target driven to achieve results individually and as part of a team
Willingness to learn and ask questions to support in own development
Computer Literate
Core Benefits
25 days holiday plus Bank Holidays and Wellbeing time
Option to buy/sell holiday
Monday-Friday working week
Hybrid working (once reached competency)
Smart casual dress code
Pension Scheme
Progression opportunities
xwzovoh
Annual Awards Night
Charity fundraising events (in office)
Annual performance related salary review
Access to learning and development resources - including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
Free yearly eye test
Group Life Assurance & Income Protection
Private Medical Insurance (optional)
Employee Assistance Program (EAP)
Volunteers Week
The opportunity to opt into the following flexible benefits (at a cost to you):
Cycle to work scheme
Critical illness insurance
Dental insurance
Health screening
Travel insurance
Home technology
Share save scheme
Give as you earn
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Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Description As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant's vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.
You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.
Responsibilities As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant's vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.
You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.
Qualifications Qualifications
Strong attention to detail
Proactive, organised and effective time management
Diligent written and verbal communication skills
Active listening and empathy managing calls
Decisive decision making
Enthusiastic, determined and target driven to achieve results individually and as part of a team
Willingness to learn and ask questions to support in own development
Computer Literate
Core Benefits
25 days holiday plus Bank Holidays and Wellbeing time
Option to buy/sell holiday
Monday-Friday working week
Hybrid working (once reached competency)
Smart casual dress code
Pension Scheme
Progression opportunities
xwzovoh
Annual Awards Night
Charity fundraising events (in office)
Annual performance related salary review
Access to learning and development resources - including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
Free yearly eye test
Group Life Assurance & Income Protection
Private Medical Insurance (optional)
Employee Assistance Program (EAP)
Volunteers Week
The opportunity to opt into the following flexible benefits (at a cost to you):
Cycle to work scheme
Critical illness insurance
Dental insurance
Health screening
Travel insurance
Home technology
Share save scheme
Give as you earn