New Patient Assessment Care Navigator (Mental Health)

Job summary

Are you passionate about helping people access the right support at the right time? Do you thrive in a role where compassion, communication and coordination come together to make a real difference?

We are excited to introduce a brand-new role within our Neighbourhood Mental Health Team: New Patient Assessment Care Navigator.

This is an exciting opportunity to join a forward-thinking service focused on delivering responsive, person-centred mental health care within local communities. As one of the first points of contact for people entering our service, you will play a vital role in ensuring patients, families and carers receive a warm, supportive and efficient experience from the very beginning of their journey.

Working alongside clinicians and multidisciplinary colleagues, you will help guide individuals through the assessment and referral process, ensuring they are connected quickly and safely to the most appropriate support and treatment pathways.

Main duties of the job

The New Patient Assessment Care Navigator acts as a key link between patients, clinicians and partner agencies, supporting the coordination of new referrals into the Neighbourhood Mental Health Team.

You will support clinicians during initial assessments, gather relevant information, coordinate referrals and appointments, and provide practical and emotional support to patients and their families throughout the intake process. Your contribution will help improve patient experience, reduce delays and enhance the effectiveness of our services.

Support clinicians to complete comprehensive new patient assessments through telephone and face-to-face appointments. Gather psychosocial, demographic and physical health information to support clinical decision-making. Assist in identifying presenting concerns, mental and physical health history, risk factors and immediate support needs. Ensure assessments are completed in line with operational protocols and service standards.

It is essential to hold a driver's license and access to a vehicle for community-based roles where clients visits are a part of the role.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Job responsibilities

Please check the job description & person specification document for more information on the requirements for this job

We have vacancies at the following locations:

• Mole Valley
• Tandridge
• Epsom
• Reigate
• Elmbridge
• Woking
• Spelthorne
• Runnymede
• Guildford
• Waverley
• Surrey Heath
• NEHANTS Yateley and Farnborough
• NEHANTS Aldershot and Fleet

Please tell us in your supporting statement your preferred location.

Person specification

Application form

Essential

• OFQUAL regulated Level 3 or above qualification in a health or social care subject

Desirable

• Professional registration with a relevant body where applicable (e.g., NMC, HCPC)

Experience

Essential

• Demonstrable experience and knowledge in mental and physical health settings
• A strong understanding of mental health conditions
• Significant experience of working in community support services
• Knowledge of local mental health, learning disability, and safeguarding frameworks
• Experience using electronic health records, systems and digital communication tools

Desirable

• Experience working within the NHS or public healthcare setting
• Knowledge of NHS mental health pathways and referral systems

Driving Licence

Essential

• It is essential to hold a driver's license and access to a vehicle for community-based roles where clients visits are a part of the role.