Nurse Admin Support - NWAFT

Job summary

6 month secondment or fixed term opportunity to become an integral part of our dynamic Urology team.

As a member of our team, you'll play a crucial role in independently supporting the clinical nurse specialist team while aiding in the planning of assessments for patients on suspected cancer pathways.

Your responsibilities will encompass a range of vital tasks, including managing systems for handling results, facilitating communications with patients as needed, scheduling appointments, and monitoring and delivering clinical outcomes. Collaborating closely with the Urology CNS team, you'll contribute to enhancing FDS and 62-day targets, ultimately elevating the standard of patient care.

Main duties of the job

• Proactively ensure patients have received eGFR results before MRI and PSA results before review clinic to prevent pathway delays.
• Facilitate care transfers between service teams and across care interfaces.
• Refer and signpost patients for higher-level decisions and support.
• Triage incoming patient calls, initiating appropriate responses based on established protocols.
• Monitor, audit, and report on service, inputting data to Somerset cancer database.
• Conduct pre-planned outbound calls to patients under healthcare professional guidance.
• Contribute to clinical/quality management team reviews of pathway issues. Ensure MDT outcomes are actioned, liaising as needed.
• Manage admin and results for CNS team review, supporting timely diagnoses within 28 days.
• Monitor post-treatment surveillance, collaborating with clinical colleagues to prevent follow-up delays.
• Book patient appointments as necessary.

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Job responsibilities

Please see the attached the job description and personal specification for full duties of the job role.

Person specification

Education/Knowledge and Qualifications

Essential

• Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable

• NVQ II or III Business Administration
• NVQ II or III Business Administration
• NVQ II or III Business Administration

Expereince

Essential

• Experience of using MS Office, particularly MS Word and Outlook
• Experience of working with the general public and/or professionals
• Experience of working within the NHS and an understanding of medical terminology
• Demonstrate and understanding of customer care/ability to work with sensitive and confidential information

Desirable

• Experience of using Hospital systems, for example PAS (Patient Administration System)

Skills and abilities

Essential

• Knowledge and understanding of Confidentiality and the Data Protection ACT
• Organisational skills and a flexible approach to work
• Commitment to self-development

Desirable

• Understanding and working practice of NHS performance targets including 18 week referral to treatment times

Communcation

Essential

• Good standard of written and verbal communication at all levels

Values and behaviours

Essential

• Ability to adhere to Policies and Procedures and to work with confidential and sensitive information