Ocean Freight Import/Export Operator

Job Overview * Role: Export & Import Freight Forwarder by Sea * Location: Office-based * Type: Full-time based at Felixstowe office Key Responsibilities * End‑to‑end coordination of export and import shipments across sea, road, air and multimodal transport, ensuring efficiency, compliance, and profitability. * Manage key client accounts, providing strategic support, handling escalations, and maintaining strong long‑term relationships. * Oversee complex documentation and customs processes, including tariff classification, duty calculations, CDS entries, and compliance with UK/EU/global regulations. * Negotiate rates and service agreements with carriers, shipping lines, airlines, and overseas agents to secure competitive pricing and service levels. * Provide expert guidance on Incoterms, trade compliance, customs requirements, and international shipping regulations. * Support commercial decision‑making by preparing quotations, analysing margins, and contributing to pricing strategies. * Handle shipment exceptions and high‑impact issues, proactively resolving delays, disputes, and operational challenges. * Maintain accurate operational and financial records, ensuring data integrity within freight management systems such as Multi freight or similar platforms. * Experience: 5 + years in logistics, shipping, or supply chain covering Import & Export * Skills: Strong organization, clear communication, and attention to detail. * Knowledge: Familiarity with customs rules, Export declarations, Carnets, Dangerous Goods Awareness, Incoterms, software: Multi freight preferred What This Role Offers * Position within a fast‑moving global logistics environment. * Opportunities to shape operational processes and contribute to commercial strategy. * Competitive salary * Company pension * 20 Days Holiday Plus bank holidays