Ocean Freight Operator

The role * Develop and build relationships to ensure a high level of customer service is provided to clients. * Ensure Freight is moved to customer specifications, on time with all the necessary customs and legal documentation and a record is kept of all daily events and interactive reports. * Arrange haulage with shipping line/hauliers. * All freight is invoiced and checked prior to dispatch. * Ensure pre-alert documents are on hand as required. * Accurately prepare and maintain ocean freight rate quotations, ensuring compliance with carrier contracts and global tariff regulations. * Coordinate with carriers, agents, and internal teams to secure optimal shipping schedules and rates. * Monitor and track shipments, proactively resolving delays or discrepancies before they impact the customer. * Maintain up-to-date knowledge of international trade regulations, customs requirements, and market rate trends. * Support the sales team with timely and competitive rate proposals for tenders and spot quotes. * Ensure all documentation—bills of lading, invoices, customs forms—is accurate and compliant. * Identify opportunities to improve processes, reduce costs, and enhance service quality. * Requests and queries are resolved and actioned quickly and efficiently. * Communication with overseas agents, customers and suppliers is clear precise and effective to ensure that the freight is moved as per customer requirements. What we’re looking for * Previous experience in freight forwarding. * Export experience involving shipments to global destinations and working with clear operating procedures. * Familiarity with the use of all forms of haulage, sea, road, rail and air * Experience of managing client/customer relations with strong verbal and written communication. * International experience and exposure plus the ability to work with a global network of agents, suppliers, shipping lines, hauliers, and rail and air lines in other countries. * Experience of working in a high pressure environment whilst retaining the capacity to remain calm under pressure and resolve problems and challenges efficiently. * The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency