Office Manager

Lloyd Recruitment Services are delighted to be partnering with a well-established ecommerce business based in Westerham. They are seeking an experienced Office Manager to join their team and play a key role in the day-to-day running of the office and customer service function.

Key Responsibilities of the Office Manager:

• Overseeing daily operations, ensuring smooth and efficient workflows
• Managing, mentoring and developing the customer service and office support team
• Allocating workloads, monitoring performance and supporting team development
• Managing recruitment, onboarding and training activities
• Conducting regular team meetings and performance reviews
• Reviewing and improving office procedures and working practices to enhance efficiency
• Ensuring customer enquiries, complaints, returns and escalated issues are resolved professionally and in a timely manner
• Providing administrative support across the business as required
• Maintaining a well-organised, professional and productive office environment
• Handling staff attendance and holiday records

Essential Skills & Experience Required:

• Previous experience within an Office Manager role or similar
• Strong leadership skills with experience managing and motivating a team
• Excellent organisational and administrative ab...