Job Description
Office/OpsManager - Canine Physio clinic
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
10-20hrs per week minimum, part time, hrs to be agreed
This role is ideal for someone who is highly organised, proactive, and thrives on keeping multiple moving parts running smoothly while still delivering excellent care to clients and their dogs.
The Role
You will play a key role in the operational running of the business, including:
- Managing bookings across multiple centres
Liaising professionally with clients, vets, insurance companies, and staff
Coordinating annual leave and sickness cover
Supporting payroll administration
Working alongside our Health & Safety Advisor
Helping ensure smooth day-to-day operations across the business
Maintaining high standards of communication, organisation, and professionalism
Manage the day-to-day non clinical operations of the centre, ensuring all activities run efficiently and effectively
Deliver outstanding client services by addressing enquiries, resolving issues promptly, and maintaining high standards of customer care
Monitor health and safety compliance within the centre to ensure a secure environment for staff and Clients
Maintain accurate records of centre activities, including financial transactions.
Collaborate with external service providers as needed to support centre operations
Implement organisational policies and procedures to uphold quality standards
We Are Looking For Someone Who:
- Is highly diligent, organised, and detail-focused
Can confidently juggle multiple priorities and deadlines
Has excellent communication and interpersonal skills
Works calmly and efficiently under pressure
Is proactive, reliable, and solution-focused
Has strong administrative and IT skills
Understands the importance of professionalism and confidentiality
Is confident working around animals and a noisy environment
What We Offer
- A varied and rewarding role with genuine responsibility
Supportive team environment
Opportunity to work alongside our canmine physiotherapists
Opportunity to be an integral part of a growing business
A role where your organisational skills will genuinely make a difference
Requirements
- Proven experience in management, preferably within veterinary or customer service environments.
Excellent communication skills, both verbal and written
A genuine commitment to delivering exceptional client experiences
Organisational skills with the ability to multitask and prioritise responsibilities efficiently.
This position offers an engaging environment where your management expertise can make a meaningful impact. xrnqpay We value professionalism, enthusiasm, and a customer-focused attitude in our team members.
If you are passionate about both canine rehabilitation and operational excellence, we would love to hear from you.
Benefits:
Free parking
On-site parking
Application question(s):
- Do you have at least 3yrs experience in UK customer service roles
Are you able to travel to work in KT4 7QH
Are you happy to work closely around animals
Language:
Fluent English (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
