Office/Ops manager

Job Description Office/OpsManager - Canine Physio clinic The information below covers the role requirements, expected candidate experience, and accompanying qualifications. 10-20hrs per week minimum, part time, hrs to be agreed This role is ideal for someone who is highly organised, proactive, and thrives on keeping multiple moving parts running smoothly while still delivering excellent care to clients and their dogs. The Role You will play a key role in the operational running of the business, including: * * Managing bookings across multiple centres Liaising professionally with clients, vets, insurance companies, and staff Coordinating annual leave and sickness cover Supporting payroll administration Working alongside our Health & Safety Advisor Helping ensure smooth day-to-day operations across the business Maintaining high standards of communication, organisation, and professionalism Manage the day-to-day non clinical operations of the centre, ensuring all activities run efficiently and effectively Deliver outstanding client services by addressing enquiries, resolving issues promptly, and maintaining high standards of customer care Monitor health and safety compliance within the centre to ensure a secure environment for staff and Clients Maintain accurate records of centre activities, including financial transactions. Collaborate with external service providers as needed to support centre operations Implement organisational policies and procedures to uphold quality standards We Are Looking For Someone Who: * * Is highly diligent, organised, and detail-focused Can confidently juggle multiple priorities and deadlines Has excellent communication and interpersonal skills Works calmly and efficiently under pressure Is proactive, reliable, and solution-focused Has strong administrative and IT skills Understands the importance of professionalism and confidentiality Is confident working around animals and a noisy environment What We Offer * * A varied and rewarding role with genuine responsibility Supportive team environment Opportunity to work alongside our canmine physiotherapists Opportunity to be an integral part of a growing business A role where your organisational skills will genuinely make a difference Requirements * * Proven experience in management, preferably within veterinary or customer service environments. Excellent communication skills, both verbal and written A genuine commitment to delivering exceptional client experiences Organisational skills with the ability to multitask and prioritise responsibilities efficiently. This position offers an engaging environment where your management expertise can make a meaningful impact. xsngvjr We value professionalism, enthusiasm, and a customer-focused attitude in our team members. If you are passionate about both canine rehabilitation and operational excellence, we would love to hear from you. Benefits: * * Casual dress Free parking On-site parking Application question(s): * * Do you have at least 3yrs experience in UK customer service roles Are you able to travel to work in KT4 7QH Are you happy to work closely around animals Language: Fluent English (required) Work authorisation: * * United Kingdom (preferred) Work Location: In person