Onboarding & Frontline Training Architect

Capital on Tap is seeking an Operational Training Specialist in Cardiff to design and deliver onboarding and ongoing upskilling for our Customer Operations team. You will create engaging training materials, lead sessions on new products and processes, and maintain accurate knowledge bases to support frontline staff.

You'll work with SMEs across functions, manage the content lifecycle, ensure compliance and timely updates, and adapt training to ensure operational readiness while accommodating 3