Operations Administrator

Operations Administrator

Newark, Full Time, Permanent

£27,000 per annum.

Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Administrator. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.

THE ROLE

As an Operations Administrator, your role will involve:

• Handling incoming enquiries
• Supporting tickets and amending details
• Responding to customer requests
• Loading data with excellent attention to detail (Excel skills required)
• Working closely with other departments including Finance, IT, Business Development and Marketing
• Creating and maintaining excellent customer relationships
• Keeping CRM up to date and accurate
• Handling customer complaints

THE CANDIDATE

The ideal Operations Administrator candidate will possess the following:

• Exceptional attention to detail
• Previous experience of Microsoft Office (particularly Word and Excel)
• Ability to learn multiple bespoke systems (training provided)
• Excellent communication skills
• Experience within a similar Customer Service position would be advantageous

The i...