Operations Assistant

Job summary

Join the Women and Children's team at Sherwood Forest Hospitals NHS Foundation Trust as an Operations Assistant and play a key role in helping deliver efficient, high-quality patient care.

This varied and rewarding role combines team leadership, operational coordination, data analysis and service improvement. You'll supervise a team of Patient Pathway Coordinators, Clinical Typists and Records Assistants, helping ensure patients move smoothly through their care pathways and that the service consistently meets important quality and performance targets.

You'll work closely with clinicians, managers and wider Trust teams, supporting exciting service development projects, analysing performance data, coordinating meetings and producing reports, presentations and project plans. With plenty of opportunity to use your initiative, improve processes and make a real difference, this is an ideal role for an organised, motivated and confident individual who enjoys working with people, data and projects in a fast-paced NHS environment.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge Requirements

Essential

• Principles of business project management and performance management
• Ability to work to deadlines and prioritise demands
• Ability to use own initiative
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
• Ability to convey clear messages
• Enthusiastic and able to motivate others
• Self-motivated
• Previous staff management is strongly desirable, but training can be provided on the job

Desirable

• Service development/improvement methodologies
• Working knowledge of the NHS
• Previous operational knowledge of RTT and key KPI's is desirable
• Design and set up spread sheets
• Analyse data, highlight trends and/or inconsistencies of business and performance data, using Microsoft Excel

Qualifications

Essential

• GCSE grade C or above in Maths & English or equivalent qualification
• Excellent communication skills, written and verbal.
• The post holder will be expected to communicate complex and sensitive issues

Desirable

• Advanced key board skills

Further Training

Essential

• Provide an effective channel of communication for building and maintaining relationships with all staff and key stakeholders with the areas of responsibility, using appropriate methods

Desirable

• To provide administrative support to the business unit such as supporting rota management, requesting staffing and the setup of clinics.
• Attend meetings at senior management level as and when required
• Produce and maintain business case project plans
• Attend business case project meetings, in order to produce and circulate minutes, risk registers, issue logs and project plans
• Assist in producing written reports (including Business Cases), process flow charts and presentations using the Microsoft Office Suite
• Demonstrate comprehensive knowledge and skill in the use and analysis of data to assist service improvement

Experience

Essential

• Ability to source, research and collate information including statistical data
• Ability to work independently problem solving but as part of a wider team

Desirable

• To support service development and modernisation work within the division and participate in process mapping work-flows.

Contractual Requirements

Essential

• Willingness to work
• Flexible approach to ways of working and a positive can do attitude