Operations Manager - Financial Services
KATIE MAY CONSULTING LTD
Chatham
Location
Chatham
The Operations Manager is responsible for a team of circa 20FTE frontline and administrative Customer Service Specialists:
- Review and improve end to end Customer Service administration policies, processes and procedures
- Ongoing training and development of team members ensuring continuous improvement and professional development
- Design and develop service level standards and quality controls
- Oversight ...
CRWG1_UKTJ