Operations Manager - Financial Services
KATIE MAY CONSULTING LTD
Poplar
Job type
permanent
Location
Poplar, England
Job Title : Operations Manager
Sector
- Financial Services Type : Permanent - Hybrid Salary
- Circa £50,000 + Bonus The Operations Manager is responsible for a team of circa 20FTE frontline and administrative Customer Service Specialists: Review and improve end to end Customer Service administration policies, processes and procedures Ongoing training and development of team members ensuring continuous improvement and professional development Design and develop service level standards and quality controls Oversight of escalated calls and complaints Monthly Statistical Management Information (MI) reporting to Senior Management and HMRC Skills and Experience Strong Team Management experience gained within Financial Services Solid understanding of relevant regulatory guidance in accordance with the FCA and Customer Service Risk Register Payment Processing and Reconciliations knowledge Exceptional organisation and presentation skills A personable leadership style with the ability to win hearts and minds Ability to meet business and project deadlines
TPBN1_UKTJ
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- Financial Services Type : Permanent - Hybrid Salary
- Circa £50,000 + Bonus The Operations Manager is responsible for a team of circa 20FTE frontline and administrative Customer Service Specialists: Review and improve end to end Customer Service administration policies, processes and procedures Ongoing training and development of team members ensuring continuous improvement and professional development Design and develop service level standards and quality controls Oversight of escalated calls and complaints Monthly Statistical Management Information (MI) reporting to Senior Management and HMRC Skills and Experience Strong Team Management experience gained within Financial Services Solid understanding of relevant regulatory guidance in accordance with the FCA and Customer Service Risk Register Payment Processing and Reconciliations knowledge Exceptional organisation and presentation skills A personable leadership style with the ability to win hearts and minds Ability to meet business and project deadlines
TPBN1_UKTJ