Operations Manager
Churchill Estates Management
Ringwood
Location
Ringwood, England
Job title: Operations Manager
Location: Office based at Careline Support Ltd, in Ringwood
Careline Support Ltd are now recruiting for an Operations Manager to lead our call centre team in Ringwood, Hampshire.
Reporting to the Commercial Director, you will be a seasoned Manager, able to encapsulate our vision for growth and take us forward.
Our busy team have already seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.
About the role
As Operations Manager you will have overall accountability for operational and alarm receiving functions, Operators, Supervisors and Real-time Managers. Your remit will encompass the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality call standards, reporting, complaints handling and database administration.
Key responsibilities for this role will include:
- Continual organisational change, leadership and improvement to exceed customer expectations
- Effective management and monitoring of operational KPIs and performance, forecasting and informing business strategy
- Analysis and reporting on key deliverab...
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