Operations Support Manager

We are looking for an Operations Support Manager to join our Operations team and play a key role in delivering an exceptional service to our colleagues, customers and partners. This is a varied and fast-paced role with responsibility for leading our FM and Projects Support teams, overseeing operational systems and processes, driving continuous improvement, and ensuring the smooth and effective delivery of day-to-day business activities. You will be responsible for ensuring our teams, systems and processes operate efficiently, while building strong relationships across the business and acting as a key point of escalation for operational and customer-related matters. Key Responsibilities * Lead and manage the FM and Projects Support teams, creating a culture of accountability, collaboration, responsiveness and continuous improvement. * Act as an ambassador for the Support teams, developing strong and effective relationships with customers, suppliers and internal stakeholders. * Manage operational systems and KPIs, using Power BI reporting to monitor performance, identify trends and drive improvements. * Ensure CAFM and associated systems are accurately maintained, regularly cleansed and populated with current and relevant information. * Produce regular performance reports, providing insight into trends, challenges and opportunities for improvement. * Take ownership of invoicing and month-end activities, including...