Operations Team Leader: Coaching & Performance

CNX in the United Kingdom is seeking a Team Leader to supervise a group of call center associates, coach, and drive performance to meet KPIs. This role is ideal for a people-focused leader who can motivate and develop others in a fast-paced customer service setting.

You will lead day-to-day operations, manage attendance, quality, and policies, run team meetings, provide weekly coaching, and foster a positive team culture.