ORC Trainer and Governance Support

Job summary

You will be responsible for developing and delivering Outpatient Training to the Outpatients Referral and Communication Team (ORC), to ensure that data is entered onto EPR (Electronic Patient Record) by users in accordance with NHS Data Standards, data definitions, DoH RTT (18 weeks) guidance and local policies.

In this important role the individual will help configure, test and train as well as act as a centre of knowledge and excellence regarding the ORC functions.

You will support the Governance process and manage PALS concerns,enquiries, complaints and incidents, and ensure the learning from the outcomes is translatedinto the training program.

You'llmanage the HR processes for the teams, working alongside the Team Leaders in maintaining records.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Main duties of the job

• Deliver end to end training in relation to the Trust telephony system and any other systems which are used to communicate with patients for the purpose of Outpatient appointments.
• Provide assistance and advice with outpatient pathway processes throughout the Trust. The post holder will also work to develop online and face to face training and education modules tailored to both clinical and administrative staff

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.For full details about this varied and rewarding role, please see attached job description.

Person specification

Qualifications

Essential

• Degree or equivalent

Desirable

• Formal training qualification

Knowledge and Experience

Essential

• Experience in delivering training or coaching
• Experience of working in a customer / patient focused environment

Desirable

• Experience in service transformation programmes

Communication Skills

Essential

• Experience developing training materials
• Ability to communicate complicated information to all team members and patients / carers
• Ability to analyse training needs and performance data