Order Processor

Previous experience within the window and door (fenestration) industry is essential for this position. Candidates without relevant fenestration experience will not be considered, as a strong understanding of window and door products, processes and industry requirements is required for the role. Job Title: Order Processor Reports To: Office / Customer Experience Manager Business Area: Customer Experience Location: Witham, Essex Role Purpose Chase Taylor are working on behalf of a leading fenestration business seeking an experienced Estimator & Order Processor to join their busy sales and customer experience team. The role plays a key part in delivering accurate quotations, order confirmations, and technical documentation to both new and existing trade customers within a fast-paced environment. You will support the wider sales function by ensuring all customer requirements are translated accurately into quotations and production-ready orders, while maintaining strong communication, attention to detail, and a high level of customer service throughout the order lifecycle. Key Responsibilities * Process customer quotes and orders accurately and within required timescales * Produce, amend, and issue quotations and order confirmations * Prepare and annotate paperwork prior to manufacture to ensure technical accuracy * Communicate with customers and suppliers regarding queries, technical advice, and order updates * Chase and follow up order confirmations and outstanding customer responses * Handle incoming enquiries and provide timely, professional responses * Maintain regular communication with customers to provide updates and strengthen relationships * Update schedules, spreadsheets, and internal systems daily * Ensure all work meets agreed targets and deadlines * Deliver a high level of accuracy when producing quotations and order documentation * Liaise effectively with internal departments including sales, production, and logistics About You / Candidate Requirements * Previous experience in estimating or order processing within the fenestration industry (ideally aluminium windows and doors) * Knowledge of aluminium products and systems is highly desirable * Experience using estimating software such as LogiKal or V6 (or similar systems) * Ability to interpret technical drawings, customer surveys, and section plans * Strong attention to detail and high level of numerical accuracy * Excellent written and verbal communication skills * Strong organisational skills with the ability to manage multiple priorities * Confident working independently and as part of a team in a fast-paced environment * Competent user of Microsoft Office packages (Excel, Word, Outlook) * Strong customer service skills with a professional and proactive approach * Highly motivated with a willingness to learn new products and technical information * Positive, friendly, and adaptable attitude in a customer-facing role