Outpatient Clinic Coordinator - VR Service

Job summary

We are looking for an organised and motivated Outpatient Clinic Coordinator to support the smooth running of outpatient services. The successful candidate will provide administrative support to clinicians and patients, ensuring clinics are booked efficiently and patient pathways are managed effectively. Excellent communication, attention to detail and the ability to work in a busy environment are essential.

Please note the following roles are available:

1x 0.6 WTE fixed term

1x 1 WTE fixed term

Please note that these admin roles are under consultation so some aspects of the job description may be subject to change in the future.

Main duties of the job

Coordinate and manage outpatient clinic appointments.

Ensure patient records and clinic information are updated accurately

Liaise with consultations, nursing staff and other departments

Handle telephone and email queries

Support outpatient waiting list and appointment bookings

Maintain confidentiality and comply with Trust policies

About us

What's in it for You?

At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:

o Competitive salary (including high-cost area supplement)

o Membership of the NHS Pension Scheme

o 24/7 independent counselling support

o Career-long learning and development opportunities

o Excellent transport connections

o Access to NHS and Blue Light discount schemes

o Free Pilates classes

o Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Job responsibilities

The Outpatient Clinic Coordinator is responsible for providing comprehensive administrative and coordination support to ensure the efficient day to day running of outpatient clinics. Post holder will work closely with consultants, nursing teams, admin staff and patients. They will be responsible for coordinating clinic activity, managing appointments, maintaining accurate patient records and ensuring that clinics are appropriately organised and prepared in advance. The role requires excellent communication, organisational and ability to work in fast paced environment while maintaining accuracy.

Coordinate outpatient clinics and appointment bookings. Ensure clinics are fully utilised and appropriately managed to support patient flow and reduce waiting times. Maintain accurate and up to date patient information. Support outpatient waiting list management and referral to treatment (RTT) pathway. Ensure all adminstrative tasks are completed within agreed timeline. Undertake general admin duties including filing, scanning email and telephone queries.

Person specification

Skills and Abilities

Essential

• Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
• Ability to work within a team in a multi disciplinary service, maintaining an excellent working relationship with staff at various levels.

Experience

Essential

• Administrative experience

Desirable

• Experience of working in a busy and demanding customer facing role

Education/Qualifications

Essential

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.

Desirable

• Evidence of continuing education and development