Outpatient Receptionist (INTERNAL)

Job summary

An exciting opportunity has arisen in the Reception Team for a receptionist.

Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.

Main duties of the job

You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

Criteria:

• Excellent communication skills
• Good customer service skills face to face contact with the general public
• Proven keyboard, telephony and clerical skills
• Respect confidentiality
• Maintain a high level of accuracy
• Ability to operate effectively as part of a team

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

Person specification

Education & Qualifications

Essential

• GCSEs (or equivalent) in English and Maths at Grade C/4 or above

Desirable

• Level 2 in Business Administration, Customer Care (or equivalent experience)

Skills, Knowledge & Abilities

Essential

• Effective verbal and written communication skills
• Good IT skills, including use of Microsoft Office, Outlook and Google Docs.
• Accurate data entry and record keeping
• Ability to follow procedures and work within defined protocols
• Understanding of confidentiality and data protection principles

Experience

Essential

• Previous experience in an administrative or receptionist role
• Experience of dealing with the public both face to face and by phone

Desirable

• Experience using MAXIMS or other hospital systems
• Experience in a healthcare or NHS environment