Outpatient Receptionist & Scheduler Supervisor

Job summary

Outpatient SupervisorDepartment Reception and Central BookingBand 4 £28,392-£31,157 per annum pro rataHours: 20 hours per week .All MKUH roles will be considered for flexible working

An exciting opportunity has arisen to join our Central Booking Office as a Scheduling Supervisor, supporting our evening Scheduling Team.Working hours: Monday to Friday, 16:00-20:00We are looking for an enthusiastic, organised and motivated individual with excellent communication skills who can confidently support and supervise a busy team.

Interview date: week commencing 7 September 2026

Please note that we are not able to provide sponsorship for this role

Main duties of the job

They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%''NHS Survey, 2024''

'We care We communicate We collaborate We contribute'

You will have the day-to-day supervision of the Scheduling team. They will have a key role in supporting the delivery of agreed reports and targets, in line with information regarding the department Key Performance Indicators (KPI's). Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines. As Supervisors they are able to escalate to the manager. Supervisors are expected to demonstrate the Trust values within their daily work, to both support colleagues and provide an example of good behaviours within the workplace.

You will be expected to undertake a wide range of duties to support the Patient Administration Service. Providing support and expert knowledge to the administrative team within their department, they will aid their manager to oversee all administrative and clerical processes to enable a high quality, effective patient focussed service. This service is to be delivered, utilising standard operating procedures to ensure achievement of all KPI's with the ability to escalate any concerns to their manager. The post holder will play a significant part in the writing of these processes to ensure they are accurate and achievable for the reception / scheduling teams.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Job responsibilities

Day to day supervision of Scheduling staffResponsible for ensuring Scheduling staff have required training and skills and that this is maintained with any upgrades or changes to our electronic systems or Standard Operating Procedure (SOPs).

Please refer to the attached job description for further information

Person specification

Qualifications and knowledge

Essential

• Good general education including English at GCSE (Grade C or above) or equivalent
• Good standard of spoken English
• Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
• Understanding of confidentiality in the workplace

Desirable

• Knowledge of Waiting list procedures
• Knowledge of medical terminology
• Knowledge of NHS Administration systems
• Working knowledge of the local Patient Access Policy
• Understanding of NHS plan and waiting targets

Experience

Essential

• Minimum 6 months customer care work experience or previous clerical experience
• Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently
• Experience of working in a busy environment dealing with peaks of high workload

Desirable

• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
• Experience of transcribing dictation or copy typing
• Clerical experience in a healthcare environment

Skills

Essential

• Excellent word processing skills / computer skills
• Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors
• Good administrative skills
• Strong organisational skills with ability to prioritise and plan a range of activities or programmes
• Good attention to detail
• Ability to make decisions using own initiative, exercising judgement to resolve patient and or staff queries

Personal and people development

Essential

• Willingness to attend training sessions to develop self and improve service provided to patients

Communication

Essential

• Effective verbal and written communication skills
• Good telephone manner
• Good all round communication skills
• Good customer service skills

Specific requirements

Essential

• Computer literacy