Part time Call Centre Agent

Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry. This is an excellent opportunity for someone looking for school-friendly working hours, with shifts available every Wednesday and Thursday, 9:00am–3:00pm. You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information. Key Responsibilities * Answer incoming customer calls in a professional and friendly manner. * Respond to customer enquiries and provide accurate information. * Handle customer requests, questions and complaints calmly and efficiently. * Make outbound cold calls where required. * Record customer information and update records accurately. * Maintain a high standard of customer service. * Follow company procedures and escalate complex issues when required. * Work effectively as part of a team. * Meet agreed service and performance standards. * Maintain confidentiality when dealing with customer information. About YouThe successful candidate will have: * Excellent verbal communication skills. * A confident and professional telephone manner. * Good listening and customer service skills. * The ability to remain calm and polite when dealing with difficult customers. * Good attention to detail. * Basic computer and administrative skills. * A reliable, punctual and organised approach. * The ability to work independently and as part of a team. * Previous call centre or customer service experience is desirable. What We Offer * Wednesday & Thursday, 9am–3pm working hours. * Full training and support. * Friendly and supportive working environment. * Part-time working opportunity. * The chance to develop your customer service and communication skills. If you are confident on the telephone, enjoy speaking to customers and are looking for part-time, school-friendly hours, we would love to hear from you. For more information, please contact Niki at Pertemps Daventry on (phone number removed)