Patch Manager

MPA Recruitmentis currently recruiting on behalf of our client, theNorthern Ireland Housing Executive (NIHE), for aPatch Managerbased in the Banbridge area.

This is an excellent opportunity for an experienced customer-focused professional to join a busy Housing team, providing an effective housing management service across a designated geographical area.

he successful candidate will be responsible for managing a housing patch, delivering a high-quality customer service while supporting tenants and working with internal and external partners.

You will provide support across a range of housing management duties, ensuring issues are handled efficiently, professionally, and in line with NIHE policies and procedures.

Key Responsibilities

• Managing a designated housing patch and providing a customer-focused housing management service.
• Supporting arrears recovery processes.
• Completing tenant sign-ups and tenancy terminations.
• Managing Anti-Social Behaviour (ASB) cases.
• Attending inter-agency meetings and developing effective working relationships with partners.
• Carrying out neighbourhood walkabouts.
• Responding to tenant queries, telephone calls, complaints, and correspondence.
• Taking ownership of customer issues and ensuring they are followed through to resolution.
• Providing support and cover within the wider Housing team.
• Maintaining accurate records and ensuring outcomes are proportionate, legal, auditable, and necessary.
• Drafting responses to letters and complaints.
• Working effectively as part of a busy team while managing competing priorities.

Essential Criteria

• Demonstrable equivalent professional development/experience with at least 3 years’ relevant customer support experience.

Essential Skills & Experience

• Experience working in a customer-focused environment.
• Proven ability to deliver excellent customer service.
• Strong communication skills with the ability to deal with challenging situations.
• Ability to build effective working relationships with internal and external stakeholders.
• Excellent organisation skills with the ability to prioritise a busy workload.
• Strong problem-solving skills and the ability to make informed decisions.
• Ability to work independently and as part of a team.

Additional Requirements

• Current driving licence or access to suitable transport to meet the requirements of the role.
• Successful completion of a Basic Access NI Check