Patient Administrator

Job summary

We are looking for a Patient Administrator to join our friendly Endoscopy team in our new CDC in Bristol, Patchway. This is an exciting opportunity to work in a dynamic healthcare environment where you will play a vital role in ensuring patients receive a seamless, professional, and compassionate experience from arrival through to discharge.

Main duties of the job

• Experience in an administration, customer service, or patient-facing role.
• Excellent communication and interpersonal skills with a patient-focused approach.
• Strong organisational skills and the ability to manage multiple priorities in a busy environment.
• Confidence using Microsoft Office and other IT systems.
• Ability to work independently while contributing positively to a collaborative team.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.

Read more about us here: Who We Are - InHealth Group

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Job responsibilities

Patient Administrator Endoscopy

Hours: Full Time, 37.5 hours per week (4 days per week) Shift Pattern: Between 8:00am and 6:00pm, Monday to Sunday

Are you passionate about delivering outstanding customer service and making a difference to patients' healthcare journeys?

We are looking for a Patient Administrator to join our friendly Endoscopy team in our new CDC in Bristol, Patchway. This is an exciting opportunity to work in a dynamic healthcare environment where you will play a vital role in ensuring patients receive a seamless, professional, and compassionate experience from arrival through to discharge.

Working closely with clinical and operational colleagues, you will provide high-quality administrative support and help ensure the smooth running of our endoscopy service.

What You'll Be Doing

• Welcoming patients and providing a professional, friendly experience from arrival through to departure.
• Managing telephone and face-to-face enquiries, ensuring queries are handled efficiently and appropriately.
• Booking and managing appointments in line with clinical priorities and service requirements.
• Processing patient payments, invoices, and maintaining accurate patient records.
• Supporting the smooth running of the service through administrative tasks, including report distribution and month-end activities.

What We're Looking For

• Experience in an administration, customer service, or patient-facing role.
• Excellent communication and interpersonal skills with a patient-focused approach.
• Strong organisational skills and the ability to manage multiple priorities in a busy environment.
• Confidence using Microsoft Office and other IT systems.
• Ability to work independently while contributing positively to a collaborative team.

Person specification

Qualifications

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Experience

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Additional Criteria

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