Patient Administrator

Job summary

This full time Outpatient Administrator role provides a caring service to our patients at UHD.

The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based either at Canford House, Wallisdown Road or Poole Hospital - Longfleet Road. There will be a requirement to be flexible to work across all sites at certain times.

The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.

This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.

Interview: September 3rd

Main duties of the job

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.

Base Location: Canford House - Wallisdown

Interview Date: TBC

About us

UHD are investing,developingand transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or servicerelocatesas part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Person specification

Qualifications

Essential

• Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
• NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base

Desirable

• Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge

Experience

Essential

• Experience of clerical duties in an office/administration environment
• Experience in the use of IT / computer skills
• Customer service experience

Desirable

• Experience of working in the NHS or on a reception desk

Skills

Essential

• Excellent communications in person, via telephone and written
• Ability to respond to a range of people in a courteous and professional manner
• Ability to work as part of a busy team and also own initiative
• Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
• To understand and be able to maintain confidentiality
• Competent in using Microsoft Office Software
• Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
• Good keyboard skills requiring high percentage of accuracy.

Attributes

Essential

• Able to prioritise own workload and to work to deadlines.
• Ability to work and remain calm under pressure