Patient Services Advisor (Extended Access Sessions)

Job summary

Are you looking for a flexible role in healthcare that fits around your lifestyle while offering opportunities to grow and develop your career?

Churchmere Medical Group is seeking a motivated and adaptable Patient Services Advisor (PSA) to support our Extended Access service, helping us provide vital care to our patients outside of core hours.

This is a part-time, ad hoc position ideal for those seeking flexible, additional hours in a supportive and rewarding environment.

Main duties of the job

About the Role

As a Patient Services Advisor, you will be a key part of our front-line team, ensuring patients receive a professional, efficient, and compassionate service.

Your duties will include:

• Welcoming and assisting patients at reception
• Managing telephone, face-to-face, and online enquiries
• Booking and managing appointments
• Signposting patients to the most appropriate service
• Supporting clinicians and maintaining smooth clinic operations
• Carrying out administrative tasks accurately and efficiently

About us

Why Join Us?

• Highly flexible working pattern ideal for work-life balance
• Opportunity to build a career in the NHS / Primary Care
• Supportive, friendly, and welcoming team environment
• Access to training and development opportunities
• Eligible for the NHS Pension Scheme (where applicable)
• Access to a Blue Light Card, offering discounts across leading retailers, travel, and leisure
• Varied working environment across multiple sites

Job responsibilities

Working Pattern

• Approximately 12-18 hours per month
• Weekday evenings: 4:00pm 8:00pm
• Saturdays: 8:00am 1:00pm
• Shifts across Ellesmere Health Centre and Clayton Medical Practice (Whitchurch)
• Rota provided one month in advance
• Designed to offer a high level of flexibility around other commitments

About the Role

As a Patient Services Advisor, you will be a key part of our front-line team, ensuring patients receive a professional, efficient, and compassionate service.

Your duties will include:

• Welcoming and assisting patients at reception
• Managing telephone, face-to-face, and online enquiries
• Booking and managing appointments
• Signposting patients to the most appropriate service
• Supporting clinicians and maintaining smooth clinic operations
• Carrying out administrative tasks accurately and efficiently

Training & Career Development

We are committed to supporting our staff to develop and succeed.

• Full training provided for the PSA role
• Initial training delivered during core working hours
• Ongoing access to learning and development opportunities
• Opportunity to gain experience in Primary Care and develop skills for future roles within the NHS
• A great stepping stone for those interested in a long-term healthcare career

Person specification

About you

Essential

• Has excellent communication and people skills
• Enjoys working in a busy, patient-focused environment
• Is flexible and reliable, with a positive approach
• Is organised and able to manage a varied workload
• Works well independently and within a team

Desirable

• Previous experience in a GP or healthcare setting is helpful but not essential, we value attitude and willingness to learn.