Patient Services Assistant

Job summary

We are looking to recruit an enthusiastic, reliable, and professional Receptionist to join our friendly and supportive GP practice team.

The successful candidate will be the first point of contact for patients and visitors, providing a welcoming, efficient, and compassionate service. This is a busy and rewarding role requiring excellent communication, organisational, and customer service skills.

Previous experience in a GP practice is desirable but not essential, as full training will be provided to the right candidate.

Working hours are between 8am - 6.30pm weekdays.

Main duties of the job

The successful candidate will:

• Provide a professional and courteous reception service to patients and visitors.
• Answer incoming telephone calls promptly and direct enquiries appropriately.
• Book, amend, and cancel appointments using the clinical system.
• Register new patients and update patient records accurately.
• Process repeat prescription requests in accordance with practice procedures.
• Receive and distribute incoming mail and electronic correspondence.
• Scan, file, and maintain patient records while ensuring confidentiality.
• Signpost patients to the most appropriate service where appropriate.
• Undertake general administrative duties to support the clinical and administrative teams.
• Work flexibly to meet the needs of the practice and provide reception cover as required.

About us

We are a busy NHS GP surgery based across two sites in Tean and Blythe Bridge.We are committed to providing high quality, Patient-centred healthcare to our local community.

We pride ourselves on delivering a welcoming and supportive environment for both patients and staff.

We are committed to equality, diversity, and inclusion and welcome applications from candidates of all backgrounds. We support staff development through ongoing training and learning opportunities.

Job responsibilities

The successful candidate will:

• Provide a professional and courteous reception service to patients and visitors.
• Answer incoming telephone calls promptly and direct enquiries appropriately.
• Book, amend, and cancel appointments using the clinical system.
• Register new patients and update patient records accurately.
• Receive and distribute incoming mail and electronic correspondence.
• Scan, file, and maintain patient records while ensuring confidentiality.
• Signpost patients to the most appropriate service where appropriate.
• Undertake general administrative duties to support the clinical and administrative teams.
• Work flexibly to meet the needs of the practice and provide reception cover as required.

Person specification

Experience

Essential

• Excellent communication and interpersonal skills
• Strong customer service skills
• Good organisational skills with the ability to prioritise workload
• Good IT skills and confidence using computer systems
• Ability to work calmly and efficiently in a busy environment
• Excellent attention to detail
• Ability to maintain confidentiality at all times
• Flexible and reliable with a positive attitude
• Ability to work effectively as part of a multidisciplinary team

Desirable

• Previous experience in a GP practice or NHS setting
• Knowledge of EMIS Web
• Understanding of NHS primary care services
• Knowledge of medical terminology