Patient Services Manager

Our client is seeking an experienced Patient Services Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients.

Key Responsibilities:

• Lead, motivate and develop a high-performing healthcare customer service team.
• Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service.
• Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes.
• Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders.
• Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation.
• Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements.
• Support the onboarding of new healthcare professionals and operational growth initiatives.
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