Pharmacy Assistant Technical Officer

Job summary

To assist with the smooth running of the daily activities in the receipt of requests for medicines and information relating to the supply of medicines. Provide assistance to other pharmacy staff working within their work area. To undertake planned work supported by the provision of clear standard operating procedures under the supervision of the Dispensary Manager. A structured, competency-based scheme will support the post holder.

Main duties of the job

Support the Pharmacy Dispensary by:

• Providing a meet and greet/information function to patients, staff and visitors. Upholding Trust values and meeting GDPR standards.
• Receiving physical and electronic prescriptions from patients and healthcare professionals.
• Monitoring the Trusts electronic prescribing dashboard, printing electronic prescriptions and supply requests.
• Monitoring and tracking the Pharmacy departments workflow by using the PTS tracker, ensuring that all bar coding and recording of work if correct.
• Undertaking 'point of dispensing' checks for patient eligibility for free prescriptions.
• Collecting prescription charges.
• Ensure the patient waiting room meets very good patient experience standards.
• Answer phone enquiries relating to the supply of medicines.
• Provide a courteous, prompt and accurate response to personal and telephone enquiries into the department.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

For full details around responsibilities for this role please refer to the attached job description.

Person specification

Qualifications and Education

Essential

• GCSE (or Equivalent) in Maths and English grade C or above.

Desirable

• NVQ Level 2 Pharmacy Services or Unit accreditation within specailsied area, and/or equivalent experience, e.g., validated training as Pharmacy Assistant.

Knowledge and Training

Essential

• Good numeracy and literacy skills.

Desirable

• IT literate, use of databases, Microsoft etc.

Experience

Desirable

• Previous (recent) experience working in a reception job role.
• Previous (recent) experience working in a pharmacy (e.g Saturday/vacation work)

Planning Skills

Essential

• Able to work during the normal working week, extended hours, weekends and bank holidays.

Equality, Diversity, Inclusion and Trust Values

Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued