Platform & Workplace Engineering Director

Overview

• Leading and developing two engineering teams — Cloud Platform (cloud infrastructure, observability, SRE, incident response) and Enterprise Services (IT support, IAM, Okta, Slack and core SaaS) — setting technical direction, hiring and performance standards across both.
• Delivering the reliability, performance and cost-efficiency of the cloud platform underpinning production services, including SLOs, on-call and incident response practices, and post-incident learning, in line with the broader infrastructure strategy.
• Executing the roadmap for enterprise services and identity, treating internal IT as an engineering discipline — automation-first, self-service where possible, and measured on employee productivity and security outcomes.
• Tracking and reporting meaningful operational metrics — availability, MTTR, change failure rate, identity hygiene, endpoint and SaaS posture, support responsiveness — and using them to drive continuous improvement within the function.
• Acting as a senior operational escalation point for major incidents across both production and corporate environments, leading technical response and keeping the VP and wider stakeholders informed.

Requirements

• A track record of leading engineering teams at scale (managers of managers experience preferred)
• Deep credibility in either cloud platform or modern enterprise engineering — and the breadth to lead both.

Hard Skills

• Cloud Infrastructure
• Observability
• Site Reliability Engineering
• Automation
• Performance Metrics
• Incident Response Practices
• SLO Management
• Identity Hygiene
• Endpoint Security
• SaaS Management

Soft Skills

• Stakeholder Communication
• Team Development
• Performance Standards Setting