Practice Administrator

Job summary

MPA Group Practices are looking for an enthusiastic Receptionists/Practice Administrator to work at the Sunlight Centre (and other Group Practice sites if needed) with excellent interpersonal, customer service and organisational skills to work across the Group Practice. The Group Practice covers five sites across Medway and Swale with a 30,600 patient list size.

Working Pattern:

We are recruiting for a full-time position, with hours worked over either four or five days considered. Applicants must be able to work within our operating hours of 8:00am to 6:30pm.

PREVIOUS APPLICANTS NEED NOT APPLY.

Main duties of the job

Applicants will be required to work on a busy reception desk, dealing with patients both over the telephone and face to face, while providing a friendly and professional service. The role also involves working in the back office, carrying out a range of clinical administration tasks to support the wider practice team and ensuring the smooth running of daily operations.

Previous reception, administration and/or customer service experience is desirable, along with strong communication skills, the ability to work in a fast paced environment, and good organisation skills.

About us

MPA Ltd is a GP Federation delivering multiple clinical services across Medway and Swale; this includes Primary Care Services at Castle and Maidstone Road Surgery and MPA Group Practices, Home Visiting Service and supporting PCNs with the delivery of Enhanced Access Hours.

Job responsibilities

Please see the attached job description. This provides an in depth description of the role requirements

Person specification

Experience

Desirable

• Experience of using clinical or patient administration systems (e.g EMIS)

Experience

Essential

• Experience in an office or administrative environment

Desirable

• Experience working in Primary Care

Experience

Essential

• Experience of providing customer service and dealing with members of the public

Desirable

• Experience of working within an NHS or Healthcare Setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Qualification in Customer Care or Business Administration

Skills

Essential

• Ability to handle a high volume of telephone calls professionally and efficiently

Skills

Essential

• Competent in Microsoft Outlook, Word and other Microsoft Office applications

Skills

Essential

• Demonstrate effective conflict resolution and communication skills when dealing with challenging patient situations