Practice Manager
Abbey Veterinary Centres | Multi-Site Practice | South Wales
Salary: Up to £42,000 DOE | Full-time | Monday-Friday (40 hours)
Ready to inspire people, make a difference, and help shape the future of a thriving veterinary practice in beautiful Wales?
Abbey Veterinary Centres has an exciting opportunity for an experienced and people-focused Practice Manager to join our friendly, well-established multi-site practice.
Working alongside our Clinical Directors, you'll play a key leadership role in driving operational excellence, supporting and developing our teams, and helping shape the future direction of the business.
About Us
Since the 1980s, Abbey Veterinary Centres has been providing exceptional veterinary care across Monmouthshire, Gwent and Powys.
We are proud to offer:
- Four RCVS-accredited branches across Abergavenny, Monmouth, Brecon and Tredegar
- A skilled team of 12 vets, including certificate holders in Surgery, Medicine and Radiology
- An experienced nursing team and dedicated support colleagues
- A loyal client base and strong reputation for quality patient care
The Role
This is a varied and rewarding leadership position where you'll work closely with the Clinical Directors to ensure the smooth day-to-day running of the practice while fostering a positive and supportive culture for both colleagues and clients.
Key Responsibilities
- Lead, coach and support practice teams across our sites
- Manage and develop administrative and support teams
- Oversee recruitment, onboarding, employee development and workforce planning
- Support performance management processes, including appraisals, 1:1s and absence management
- Promote a positive team culture and effectively manage employee relations matters
- Drive high standards of customer service and support the resolution of client concerns
- Monitor operational performance, compliance, health and safety, and practice standards
- Support financial performance through effective resource, stock and debt management
- Identify opportunities for continuous improvement, efficiency and practice growth
- Work collaboratively with Clinical Directors and the wider VetPartners network to deliver business objectives
About You
We're looking for a confident and capable manager with a passion for people, leadership and operational excellence.
You will ideally have:
- Previous management experience within a veterinary practice or similar environment
- Strong people management and team development skills
- Excellent communication and organisational abilities
- Experience managing multiple priorities and implementing change
- A proactive, solutions-focused approach
- A commitment to delivering outstanding client and patient experiences
Most importantly, you'll be a supportive leader who enjoys building strong relationships and helping teams thrive.
Why Join Us?
We are situated in a beautiful part of Wales with outstanding natural scenery. The area is known for its rolling countryside, beautiful mountains, historic market towns, and easy access to outdoor pursuits including walking, cycling, and exploring nearby national parks.
Despite its peaceful setting, the region is well connected, with straightforward links to larger towns and cities, making it an attractive option for those seeking space and quality of life without feeling isolated.
As proud members of the VetPartners family our excellent benefits include:
- 6 weeks holiday including bank holidays
- Health Cash Plan
- Discounted veterinary fees
- CPD and training support
- Company sick pay
- Cycle to Work scheme
- Offers, discounts and cashback on shopping, travel, entertainment and much more
- Annual pay reviews
- A strong focus on colleague wellbeing
Join an Employer of the Year
VetPartners is recognised for its outstanding colleague culture, support and development opportunities.
Hours
40
- 25 days holiday plus Bank Holidays - with the opportunity to buy a further 10, or sell 5, days' holiday, allowing flexibility for longer adventures - Health Plan - savings on selected treatments and with selected retailers- Enhanced maternity/paternity pay
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