Practice Manager

Job summary

Heacham Group Practice is looking to appoint an experienced practice manager to lead our organisation on a full or part-time basis (to work a minimum of 4 days per week).We are looking for an exceptional leader with strong business management skills, experience of managing teams, project management, HR, finances and strategic planning to work both collaboratively with the 2 GP Partners and individually. We are looking for someone with excellent communication skills who can work collaboratively with our local PCN and be adaptable and balance the needs of the practice with the challenges of providing healthcare.

Main duties of the job

• The overall responsibility for the day-to-day running of the surgery including staff management;
• Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable;
• Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment;
• Driving innovation and modernisation;
• Meeting the reporting requirements of the partnership and complying with local and national contracts;
• Manage QOF, supporting the team to reach QOF targets and achieve maximum practice income;
• Attend PCN Meetings and work collaboratively with the local PCN and external stakeholders;
• Overseeing management of the premises, including Health & Safety
• Responsibility for financial management, budgeting and maximising profitability;
• Managing all income, expenditure and accounts, as well as preparing Practice business plans and financial reports for the partners;
• Complaints management, handling patient enquiries and suggestions;
• Lead on all matters related to the CQC registration and compliance, ensuring adherence to CQC standards in collaboration with the Registered Manager;
• Ensure adherence to data protection compliance and NHS regulations;
• Maintain policies, risk assessments and business continuity plans;
• Implement/support Patient Participation Group engagement;
• Lead on all matters related to the demand and capacity of services and appointments.

About us

• A permanent employment contract
• Competitive salary
• Membership of the NHS pension scheme
• Supportive and friendly environment
• Support for your personal and professional development
• Annual leave of 6 weeks.

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person specification

Qualifications

Essential

• A relevant qualification in business management, or equivalent qualification or experience

Experience

Essential

• Strong skills and experience in HR and complaint handling;
• Prior experience of leadership and personnel management, ideally within a healthcare setting;
• Experience in financial management;
• Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
• Self-motivated, with a forward-thinking, solution-focused approach;
• The ability to develop, implement and embed policies, procedures and guidelines;
• Experience of working in an ever-evolving environment, with an ability to implement and manage change effectively;
• Excellent organisational, management and planning skills, IT skills and communication skills;
• Ability to identify training and development needs in self and other as well as experience of appraising staff.