Process Improvement Manager

Position Title: Process Improvement Manager

Reporting To: QHSE Director EMEAA

Location: Burnley / Kintore / Zeewolde (Hybrid)

The Role

The Process Improvement Manager will lead and support operational excellence initiatives, with a particular focus on reducing Cost of Poor Quality (COPQ), improving process capability, enhancing customer satisfaction, and delivering sustainable financial and operational benefits. The role partners with operational leaders and cross-functional teams to review and improve processes, eliminate waste, improve performance metrics, and support continuous improvement .

Key Responsibilities

Process Improvement and Transformation

• Lead process improvement initiatives aligned with business priorities.
• Analyse end-to-end operational processes to identify inefficiencies, bottlenecks, and improvement opportunities.
• Design and implement sustainable process improvements using continuous improvement methodologies.
• Facilitate process mapping, value stream mapping, and root cause analysis workshops.
• Support digital transformation and AI initiatives where appropriate.

Support the COPQ Reduction Strategy

• Partner with site leadership teams to identify, quantify, and prioritise COPQ reduction opportunities.
• Lead cross-functional improvement initiatives focused on reducing downtime, rework, waste, customer complaints, non-conformance, and other quality-related costs.
• Ensure improvement projects are linked to measurable COPQ reduction targets and financial benefits.
• Drive standardisation of best practices and preventive quality controls across operations.
• Collaborate with Quality, Operations, Supply Chain, Engineering, and Finance teams to embed COPQ reduction into operational performance management.

Health, Safety and Environmental Responsibilities

• Champion our Client's Safety culture and ensure that all process improvement initiatives support and strengthen safe working practices.
• Ensure that Quality, Health, Safety, Environmental (QHSE) considerations are embedded into all process improvement, transformation, and standardisation activities.

Key Requirements

Job Specifical Education Required

• Bachelor's degree in Business, Operations Management, Engineering, Supply Chain, or related discipline.
• Lean Six Sigma Green Belt or Black Belt; excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures, and leadership levels.
• Change Management certification.

Work Experience Required

• Experience in Process Improvement, Operational Excellence, Quality, Continuous Improvement, or Business Transformation roles.
• Experience within service delivery environments supporting industrial sectors such as Oil & Gas, Energy, Utilities, and Critical Infrastructure.
• Demonstrated success leading cross-functional improvement programmes across multiple locations, regions, or business units.
• Proven experience implementing and managing Cost of Poor Quality (COPQ) improvement programmes.
• Strong experience in root cause analysis and corrective/preventive action methodologies.
• Experience partnering with operational leadership to improve service delivery performance and customer outcomes.

Skills and Knowledge

• Strategic leadership with a hands-on approach to problem-solving.
• Strong understanding of international codes, standards, and customer specifications.
• Continuous improvement mindset with a focus on data-driven decision-making.
• Excellent interpersonal skills for cross-functional collaboration and client engagement.
• High ethical standards, safety focus, and commitment to quality integrity.
• Technical excellence in operations and fabrication processes.
• Strong understanding of international codes, standards, and customer specifications.

Requirement to travel

Estimated requirement to travel circa 20-30% of time.

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