Product Implementation Specialist (HealthTech/Clinical Software)
IO Associates
London
Salary
£50,000 – £65,000 a year
Location
London, England
Role:
Product Implementation Specialist (HealthTech/Clinical Software) Salary:
£50,000 – £65,000 (DOE) Location:
Remote-First (Occasional UK NHS client sites & Dublin office visits)
We are partnering exclusively with a HealthTech company delivering digital solutions across the NHS and wider healthcare sector to recruit a
Product Implementation Specialist
.
This role serves as the central product expert within the delivery team, acting as the key link between Projects, Product, Engineering, and healthcare customers
. You will take end-to-end ownership of client onboarding, technical software configuration, and workflow alignment
. Alongside implementation, you will deliver customer training, lead QA/UAT testing, and support ongoing customer success and application support desk operations
. Key Responsibilities Product Configuration & Delivery:
Translate clinical and operational workflows into system configurations, working closely with Project Managers to manage go-live preparation, readiness reviews, and early-life support
.
Customer Engagement & Training:
Lead discovery and workflow workshops, conduct product demonstrations, and deliver tailored training to customer teams
.
Testing & QA:
Create detailed test scripts, execute functional QA across standard and edge-case workflows, and triage software defects directly with engineering
.
Product & Project Alignment:
Act as a two-way communication channel between delivery and engineering, feeding back client requirements to product roadmaps
.
Support & Continuous Improvement:
Assist with the customer support backlog, refine support workflows, and build repeatable implementation templates and standards
.
What We're Looking For Desirable Experience:
Familiarity with healthcare/diagnostic workflows (e.g., Order Comms, Radiology, Pathology, HL7/FHIR) or support platforms like Intercom, ClickUp, or HubSpot
.
Core Experience:
Extensive experience in software implementation, technical product delivery, or customer-facing technology operations
.
Hands-on Delivery:
Proven track record configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing
.
Stakeholder Management:
Strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams
.
Interested in discussing the details? Apply directly or send a direct message with an updated CV to arrange a confidential conversation.
TPBN1_UKTJ
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Product Implementation Specialist (HealthTech/Clinical Software) Salary:
£50,000 – £65,000 (DOE) Location:
Remote-First (Occasional UK NHS client sites & Dublin office visits)
We are partnering exclusively with a HealthTech company delivering digital solutions across the NHS and wider healthcare sector to recruit a
Product Implementation Specialist
.
This role serves as the central product expert within the delivery team, acting as the key link between Projects, Product, Engineering, and healthcare customers
. You will take end-to-end ownership of client onboarding, technical software configuration, and workflow alignment
. Alongside implementation, you will deliver customer training, lead QA/UAT testing, and support ongoing customer success and application support desk operations
. Key Responsibilities Product Configuration & Delivery:
Translate clinical and operational workflows into system configurations, working closely with Project Managers to manage go-live preparation, readiness reviews, and early-life support
.
Customer Engagement & Training:
Lead discovery and workflow workshops, conduct product demonstrations, and deliver tailored training to customer teams
.
Testing & QA:
Create detailed test scripts, execute functional QA across standard and edge-case workflows, and triage software defects directly with engineering
.
Product & Project Alignment:
Act as a two-way communication channel between delivery and engineering, feeding back client requirements to product roadmaps
.
Support & Continuous Improvement:
Assist with the customer support backlog, refine support workflows, and build repeatable implementation templates and standards
.
What We're Looking For Desirable Experience:
Familiarity with healthcare/diagnostic workflows (e.g., Order Comms, Radiology, Pathology, HL7/FHIR) or support platforms like Intercom, ClickUp, or HubSpot
.
Core Experience:
Extensive experience in software implementation, technical product delivery, or customer-facing technology operations
.
Hands-on Delivery:
Proven track record configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing
.
Stakeholder Management:
Strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams
.
Interested in discussing the details? Apply directly or send a direct message with an updated CV to arrange a confidential conversation.
TPBN1_UKTJ