Product Implementation Specialist (HealthTech/Clinical Software)

Role: Product Implementation Specialist (HealthTech/Clinical Software) Salary: £50,000 – £65,000 (DOE) Location: Remote-First (Occasional UK NHS client sites & Dublin office visits) We are partnering exclusively with a HealthTech company delivering digital solutions across the NHS and wider healthcare sector to recruit a Product Implementation Specialist . This role serves as the central product expert within the delivery team, acting as the key link between Projects, Product, Engineering, and healthcare customers . You will take end-to-end ownership of client onboarding, technical software configuration, and workflow alignment . Alongside implementation, you will deliver customer training, lead QA/UAT testing, and support ongoing customer success and application support desk operations . Key Responsibilities Product Configuration & Delivery: Translate clinical and operational workflows into system configurations, working closely with Project Managers to manage go-live preparation, readiness reviews, and early-life support . Customer Engagement & Training: Lead discovery and workflow workshops, conduct product demonstrations, and deliver tailored training to customer teams . Testing & QA: Create detailed test scripts, execute functional QA across standard and edge-case workflows, and triage software defects directly with engineering . Product & Project Alignment: Act as a two-way communication channel between delivery and engineering, feeding back client requirements to product roadmaps . Support & Continuous Improvement: Assist with the customer support backlog, refine support workflows, and build repeatable implementation templates and standards . What We're Looking For Desirable Experience: Familiarity with healthcare/diagnostic workflows (e.g., Order Comms, Radiology, Pathology, HL7/FHIR) or support platforms like Intercom, ClickUp, or HubSpot . Core Experience: Extensive experience in software implementation, technical product delivery, or customer-facing technology operations . Hands-on Delivery: Proven track record configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing . Stakeholder Management: Strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams . Interested in discussing the details? Apply directly or send a direct message with an updated CV to arrange a confidential conversation. TPBN1_UKTJ