Product Manager - Customer Journey

Product Manager - Customer Journey Stockport | Hybrid - 2 days per week Up to £65,000 + 16% bonus + benefits We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support. The business receives 100,000+ calls every month, so there's a huge opportunity to improve customer journeys, increase self-service and reduce unnecessary calls. This is a strategic Product Manager role, with around 80% Product Management and 20% Product Ownership. You'll be looking 12-18 months ahead, owning the product strategy and roadmap and driving meaningful business change. What you'll do Own the product strategy and roadmap Identify ways to improve customer journeys and reduce unnecessary contact Use customer feedback and data to identify opportunities Work closely with Technology, Design, Operations and wider business teams Manage and influence senior stakeholders Lead workshops, discovery and product shaping Prioritise the backlog based on customer and business value Turn business needs into clear requirements and user stories Measure the impact of changes and continually improve What we're looking for Strong Product Owner and or Management experience Proven experience owning product strategy and roadmaps Excellent stakeholder management and influencing skills Strong Safe Agile experience Customer-focused and data-driven approach Someone who is comfortable working across the wider business rather than staying in their own lane Experience in insurance, financial services, customer servicing or contact centres would be beneficial If you're a Product Manager looking for a role where you can make a genuine business and customer impact, I'd love to hear from you.

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