Product Support Specialist – Digital Transformation
Who We Are
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Who We Are
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Description
Location: Craigavon
Hours: 37.5 hours per week
Business Unit: Clinical Services
Open To: Internal & Externa Candidates
Ref No: HRJOB11774
Salary: Competitive
The Opportunity
Working as part of the Digital Transformation team based in our global headquarters in Craigavon, the Product Support Specialist will be responsible for providing critical front-end support to internal and external users of Almac software products.
This role provides global support to guarantee access to vital patient data through our software products and ensures product related issues during clinical trials are resolved. The individual will develop in-depth knowledge of Almac software products, data, and related processes that enable them to quickly assess and resolve issues.
"Joining Almac means becoming part of a fast‑paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group. Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac"
What You Need To Be Successful
- Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.
- 5 GCSE subjects (to include English Language and Mathematics) at Grade C or above (or equivalent).
- Previous experience within a customer facing role.
- Proficiency and working knowledge of Microsoft Office packages (to include Word, Excel, Outlook and PowerPoint).
Further information
For further information on essential and desirable criteria, please review the job description attached to the online job posting.
Closing Date
We will no longer be accepting applications after 5pm on Tuesday 25 August 2026.
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