Program Manager (Delivery Performance Metrics)

Program Manager (Hands on), Delivery Performance & Governance Systems

West London HQ, home based (1 to 2 days a week onsite)

Market rates, outside IR35 | 3 to 6 months initial, likely extension | Start: September

Ensure all your application information is up to date and in order before applying for this opportunity.

Morning: governance cadence with Tribe Heads and tier-1 vendor account managers.

Afternoon: building the deck, updating the plan and configuring the Jira board yourself.

If you are equally comfortable at both ends of that day, read on.

The role

Our client runs technology delivery across portfolios, through tribes and squads staffed by a mix of internal, offshore and strategic vendor partners.

A standard performance metrics framework already exists in Jira, with rolled-up reporting in Jira Align comparing vendors and teams like for like. This role owns the delivery plan and governance that keeps it accurate, current and expanding.

What you will own

The delivery plan for evolving the performance and service management framework: SharePoint site build, extended Jira Align reporting, and pulling budget and finance data out of Excel and into Jira

Governance cadence with Leadership, Tribe Heads, the Agile Coach and the Dev team, plus the RAID log and escalation route

Onboarding new teams and vendors onto the standard metric and SLA set, including scoping legitimate variants through to delivered Jira and dashboard changes

Holding tier-1 vendors to agreed SLAs through structured review, escalation and pushing back on claimed exceptions

The important bit: this is hands-on

No direct reports. No PMO analyst to hand the pack to. You build the reporting, the steering slides and the plan yourself, and you work directly in Jira and Jira Align rather than raising tickets and waiting.

What we need to see

▪ Project management applied to a live operational capability, not a single discrete build

▪ Genuinely hands-on: you have run the governance and produced the artefacts yourself, because you had no team or sat in a matrix where nobody reported to you

▪ Jira and Jira Align at power or super user level, configuring rather than just consuming

▪ Vendor performance management with tier-1 partners

▪ Credibility with Heads of and vendor account managers from the first meeting

▪ Delivery through influence, not authority

Nice to have: SAFe or PI planning exposure, Power BI dashboard build, experience integrating finance data into a delivery reporting tool.

Applicants must be eligible to work in the UK.

Interested, or know someone who fits? xwzovoh Apply here or drop me a message. Ref JSswx15656

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