Project Coordinator

We are recruiting for our client based near to Heathrow, a Project coordinator or someone with Multi Modal knowledge within a Freight Forwarding envirnoment This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience Outline of the role: Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction. Duties Include: * Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo * Order acceptance * Operations consulting, planning & scheduling * Service decision * Ad hoc quotation to customers * Urgent deliveries controlling, reporting * Follow-up on cargo customs clearance and timely delivery * File opening * Pick-up arrangement * Booking * Booking of direct/back to back shipments with carrier * Customer Inquiries * Operational Job Costing * Arrival notification to customer * Coordination of transit shipments activities * Receiving of customer’s instructions * Cooperation with customs subcontractor and control on its activities * Provide Track & Trace info * Irregularity management/handling within his/her responsibility * Assure Temporary import / export files controlling / letters submitting. * Maintain area standard operational processes * Ensure customer retention and customer satisfaction * Provide forwarding / logistic support to sales * Provide performance on operational excellence and initiate corrective measures * Assure operational excellence within his/her responsibility * Assure the correct and full use of operation enabling applications Requirements & Skills Knowledge (air / logistics / SCM) preferably in Projects – Oil & Gas, mining, energy sectors. Communication & Interpersonal skills Customer minded Educational background & work experience Preferable Operational industry experience Preferably international working experience Language skills: Fluent in English